You can choose a default transfer type to use for all calls on vvx business media phones. Wait for the other party to answer, so you can speak with them before transferring the call figure 524. For polycom phones the paging is disabled by default, so first, you will need to enable it from the web gui, or through the phone. To answer with the speakerphone, press or press the answer soft key. If you chose blind, the call is transferred immediately. A direct transfer to voicemail is performed when you wish to transfer a call directly to another users voicemail. Automatically forward incoming calls to an internal extension or external number. To conduct a direct transfer to voicemail, while on an active call, press the transfer button or soft key. Configurations vary and the screen displays used in this guide may not reflect those on your phone.
You can forward an incoming call to a contact or forward all. Polycom vvx 410 call transfer announced transfer duration. The information in this guide applies to both the vvx 300 and vvx 310 phones. You can transfer calls to any contact and choose the way to transfer. Polycom vvx business media phones user guide vanderbilt it. Place a call to the person you want to transfer the call to. Transfer soft key after speaking with your contact. Have you found that after your polycom vvx has rebooted, intentionally or not, youre now missing the ez transfer, more and blind buttons. Polycom forwarding, transfering, conference call phones. Polycom vvx 411 telephone quick reference manual pdf view. For a more indepth look at your phone, please see the manufacturers users manual. If transfer type set to blind, the call is transferred immediately. Refer support is not enabled on the trunk, however i just enabled it with and without 3rd party call control and tested same result.
Polycom has recently rolled out a firmware update, 5. On your polycom phone, go to advanced settings admin settings ptt. Select the polycom vvx 201 phone from the dropdown list below the own device radio button figure 33. Polycom vvx phone call transfer options 6th of november, 2015 arran peterson 4 comments during the pilot phase of a skype for business enterprise voice rollout it is standard practice to get some ip handsets in and do testing on functionality. You were able to say on the line after the transfer and have a threeway call. Transfer a call you can transfer a call to another contact and choose the transfer type you want to use for the call. Applies to polycom vvx 101, 201, 300 series, 400 series.
Allows you to confirm that the person you want the call to transfer to is available and willing to take the call. With the polycom wifi adapter, you have the freedom to place your vvx phones or voip adapters anywhere within range of your wifi network. During a call, you can alternate between speakerphone handsfree, headset, or handset modes by pressing the or keys, or picking up the handset. This document covers how to transfer calls and set up conference calls using the polycom handset on the universitys digital voice service skype for business. The calls screen is automatically displayed when you have an active call and one or more held calls on your phone. Polycom vvx 400 series basic phone functions continued 1. When on a live call that needs to be transferred, press and hold the transfer soft key. Transferring a call on your poly vvx 101, vvx 201, and vvx 3003010311 phone. Cancel a transfer if a contact does not answer the transfer or you want to remain speaking with the contact on your line, you can cancel. If you rather transfer calls that way, use conference instead of transfer. Managing calls on vvx 101, 201, 300310, 400410, 500, and 600 phones. A warm transfer occurs when you speak with the party you are transferring the.
In either method an additional, optional menu is provided to select the desired action without the need to understand the shortlong press behavior. The polycom vvx 501 telephone handset built for skype for business features a touchscreen. The old meridian phones used conferencethreeway call as the transfer option. The polycom vvx 201 business media phone is a twoline sip phone designed for small businesses and mediumsized organizations delivering hd voice technology and a wide range of business telephony features. This feature is available on all polycom phones using firmware version uc 4. Extension 2 picks up, extension 1 states have a patient to transfer. You can transfer calls to any contact and choose the way to transfer the call. Transferring a call on your poly vvx 101, vvx 201, and. The call duration of active calls is visible within the active call window on the graphic display. Hi, we are having an issue with calls that originate on sip trunking.
You can only have one active call in progress on your phone. Quick tips for the polycom vvx 101 and vvx 201 business. Quick tips for the polycom vvx 101 and vvx 201 business media. If you choose blind, the call is transferred immediately. Similar to the polycom vvx 101 in design and execution, the device is ultimately a midrange baseline phone that brings polycoms high standards to a basic option. Press transfer on the vvx300 and enter the extension to transfer to. Polycom vvx500600 voicemail transfer this is an evolve ip quick tip video on how to perform a voicemail transfer. Vvx 201 phone quick reference guide the polycom vvx 201 phone is a basic twoline display desk phone with hd sound quality and two ethernet ports. The following topics will help you with common questions related to using your polycom phone. Polycom vvx business media phones user guide soconnect. When you hear the ringback sound, press transfer to complete the. When you hear the ring back tone or after you talk with the other party, press transfer or. Transfer calls you can transfer calls to any contact and choose the way to transfer the call.
The polycom vvx 201 is a lowcost entrylevel business media phone suitable for common areas and cubicle workers. Use the vvx 101 as a simple, one line phone for home office or sharedcommonareas. You can perform a range of advanced call handling tasks with only one or two quick taps. A warm transfer occurs when you speak with the party you are transferring the call to before you transfer the call to them. Vvx 201 phone quick reference guide university of utah. It provides a highquality, costeffective solution for front line staff handling low to moderate call volumes. Deskphones transfer calls from a polycom soundpoint device ringcentral. A voicemail transfer occurs when you receive an incoming call and would like to transfer that call straight into an employees voicemail box.
User guide december 2015 polycom vvx business media. Press a key repeatedly to view the character options and stop to select. Dial the phone number or extension of the party to whom you want to transfer the call, and press the send softkey at the bottom of the screen. Transferring a call on your poly vvx 101, vvx 201, and vvx 300. Polycom vvx phone call transfer options kloud blog. The polycom vvx 101 business media phone is a oneline sip phone for a home office or sharedcommon areas delivering enterprise grade sound quality. If your phone supports a blind transfer, you can automatically transfer a call without talking to the other person. Transferring a call on your poly vvx 101, vvx 201, and vvx 300 3010311 phone there are two types of transfers. It has hard keys and a fourway navigation cluster with a center select key. This wireless adapter allows a usbequipped polycom voip adapter or vvx phone to connect to the internet over a wifi network. A blind transfer unattended allows users to send calls to an alternate extension or phone number without waiting for an answer or confirming the availability of the receiving party. Now select the consultative from the transfer selection warm attended. If you chose consultative, press the transfer soft key after speaking with your contact.
This video demonstrates how to perform a warm transfer on your polycom vvx 201 phone. Quick start guide for the polycom vvx 201 atlantic broadband. After the receiving party answers the call, press the transfer button or simply hang up. The call is automatically transferred after you dial the number youre transferring the call to. If attended, press transfer recordings are stored as. Learn the basics of using your polycom vvx 311411 desk phone. We have 11 polycom vvx 201 manuals available for free pdf download. Dial the number to which yo u want to tr ansfer the c all. When using a vvx 300, extension to extension warm transfer. Quick user guide for polycom vvx 101 and vvx 201 phones. You can access the calls screen when you have one held call or an active and held call in progress on your phone. To learn how to use group paging on your polycom phone. Download quick reference manual of polycom vvx 411 conference phone, control unit for free or view it online on. Managing calls on vvx 101, 201, 300, 400, 500, and 600 series phones.
Follow the instructions below to complete these tasks. The intuitive grayscale user interface makes navigation easy and requires minimal. From calls view, press transfer or to use the default transfer type, and call the other party. The polycom vvx300310 desk phone provides a powerful, yet flexible ip communications solution, delivering excellent voice quality. Applies to polycom vvx 201, 310, 410, 500, and 600 business media phones, polycom vvx expansion. Learn the basics of using your polycom vvx311411 desk phone. Use the vvx 201 is a basic two line desk phone for call centers, retail environments and for sharedcommonareas.
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